Buying in our store is very easy:

1) Simply navigate between the different product pages (categories, news, offers, highlights) and click on the product. You can use the WhatsApp button at any time to chat with us, or add to the cart and go to checkout to pay for your purchases by Card, Pix or Boleto.

We have updated our sales system to speed up your purchases and offer closer support with real-time service via WhatsApp. This way, all your doubts are answered before placing your order.

Feel free and browse, for any questions we are waiting for you.

Fabric delivery times vary depending on the shipping service selected by the customer at the time of purchase.

When calculating shipping, the delivery time also appears in the service description.

You will be informed of the code to track your order through the post office website as soon as it is posted.

We have the following shipping methods:

Pac, Sedex and Transport.

The Pac and Sedex services are integrated directly with the post office website, therefore, the values ​​set are values ​​stipulated by the customer's location and the weight of the product.

The Carrier Service is for exclusive use by customers who wish to have their purchases sent by a carrier (very common in the case of wholesale purchases) and, therefore, must specify the carrier for us to request collection.

Please note that the cost of any shipping is borne by the customer. Except when there are promotions, which exempts payment.

There is also the option of in-store pickup, where the customer can complete the entire purchase via the website and pick up the product in store. For this option, shipping is not charged.

Posting time varies from 1 to 6 business days. However, we always do our best to post fabrics within 1 to 2 business days.

The customer has the right to return or cancel a product, up to 7 days after receiving it, in accordance with consumer law, and be refunded the amounts paid for it. And Adamá always prioritizes customer satisfaction.

To this end, we provide several contact channels:

Phone +55(21) 3344-4150
Whatsapp: +55(21) 96937-1542
E-mail: [email protected]

We work with different payment methods.

• Credit Cards
• Ticket
• Pix

Once you complete your purchase, you will be able to choose which way you like best. Further instructions will be given after choosing the payment method.

If you made the payment via bank transfer, you can send proof by whatsapp +55(21) 96937-1542. However, the store only releases the order after the banking institution confirms payment.

GUARANTEE

All warranties are given by the manufacturers, and vary from product to product. They will be informed on each product page. If you have any questions, please contact us at +55(21) 3344-4150 or +55(21) 96937-1542.

For returns, products must be sent in their original packaging and if misuse is found, the cost will be borne by the buyer.

IMPORTANT

EXCHANGE OR RETURN OF PRODUCTS

O prazo para trocar ou devolver algum item de sua compra e de 7 dias corridos, from receipt of the order. The Product must be sent in the original packaging, without signs of use, without violating the manufacturer's original packaging, accompanied by the order and the invoice. We recommend that the customer contact us via +55(21) 3344-4150 ou +55(21) 96937-1542 before returning the product.

EXCHANGE OF DEFECTIVE PRODUCTS

If the product is defective, the same conditions as above will apply, with the exception that despite being in the original packaging, the packaging may be open. The product, however, will undergo a prior analysis to check for a defect. If a defect is found, we will send the new product. In this case, we recommend contacting us via +55(21) 3344-4150 or +55(21) 96937-1542 before proceeding with the return.

NOTICE

Adamá Tecidos does not bear the costs of collecting and posting the product (including packaging) for exchange by choice, withdrawal or regret.

IMPORTANT

 We only accept returns after this communication has been confirmed and within 7 days of receipt. Otherwise, we will not accept the return and your purchase will be resent without prior consultation.

With regard to your personal address, payment and order content data, you can be assured that they will not be used for purposes other than processing the orders placed, and will therefore not be disclosed under any circumstances.

The Adamá Fabrics store is committed to the protection and confidentiality of your data, as well as your privacy and security. All your data will only be used when authorized.

Regarding data traffic security, every transaction involving payment, whether by credit card or not, will be encrypted with SSL (Secure Socket Layer) technology. This means that only our company will have access to this data.